COVID-19 Business Continuity Plans

 

We understand that the COVID 19 outbreak, brings uncertain and challenging time for businesses, and without wishing to unduly panic anyone, we are seeking to reassure you of our COVID-19 Business Continuity Practice.

We are fully committed to providing uninterrupted service to our customers. As you would expect from a technology company, we have remote working capabilities in place, as standard. All employees are issued with, a laptop, mobile phone and secure internet connection. Our cloud-based telephony platform allows our staff to seamlessly take calls at home as if they were in the office.  To keep our employees fully up to date, we have sent out a link to a video on how to reduce the risk of the virus spreading and what to do if they are showing symptoms.

We understand why some customers are restricting access to their site, please rest assured that our staff will be available by phone or video-conferencing.

If anyone needs short term support, we have a range of solutions that can be put into place quickly to help you with your service provision and remote working over these tricky times. This could be in the form of monthly mobile SIM cards, mobile phones and configured laptops, or video conferencing facilities.

First and foremost, our priority remains the safety of our employees, customers and partners, and we will keep you informed if anything changes.

Should you have any further questions, or require any short term support from us, please contact us on either 01604 673320 or discover@dbfb.co.uk

Author Dawn Maclean

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