Coventry & Warwickshire Chamber case study

Industry: Not for profit, Chamber of Commerce

Solution: Mobility

Location: Coventry 

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Our customer

Coventry and Warwickshire Chamber of Commerce (CWCC) is a not-for-profit organisation dedicated to supporting businesses across the region. Through advocacy, networking, and business support, CWCC plays a vital role in strengthening the local economy.

Background

As a key business network in the Midlands, CWCC provides essential services to organisations of all sizes, helping them navigate economic challenges and drive growth. With a team of hybrid workers supporting businesses across Coventry and Warwickshire, reliable communication and connectivity are critical to their operations.

However, rising costs and poor mobile coverage were creating operational inefficiencies. With employees working remotely and travelling across the region, seamless communication was essential—but their existing mobile solutions were expensive and difficult to manage.

Challenge

CWCC faced growing frustrations with their mobile communications setup:

• Escalating costs – Mobile phone bills were becoming unsustainable, stretching their budget.
• Inconsistent coverage – Staff working across the region experienced network blackspots, making reliable communication difficult.
• Lack of control – With no centralised platform to manage usage and costs, mobile management became time-consuming and inefficient.

These challenges impacted the organisation’s ability to support businesses effectively while ensuring smooth internal communication.

Solution

dbfb provided CWCC with a tailored solution that addressed their challenges and delivered long-term efficiency:

• Cost-effective mobile management – Consolidating mobile contracts into one simplified agreement, reducing costs and administrative burden.
• Improved network coverage – Ensuring employees had consistent connectivity, supporting hybrid work and remote teams.
• Online billing platform – A powerful tool that gave CWCC full visibility of mobile usage, cost controls, and reporting.
• Fully managed support – A dedicated account manager and proactive support team ensured CWCC always had the right solutions in place.

Key benefits

    40% cost savings, freeing up budget for other initiatives

    Simplified mobile management, reducing admin time

    Seamless connectivity across Coventry and Warwickshire  

    Dedicated support, with expert account management

Results

The move to dbfb’s mobile solution delivered significant cost savings and operational efficiencies for CWCC.

By reducing mobile costs by 40%, CWCC could reinvest in supporting local businesses. Employees now benefit from reliable coverage, ensuring they stay connected wherever they work. The Zoe platform provides full control over mobile usage, helping to prevent unexpected costs while streamlining management.

“dbfb has transformed the way we manage our mobile communications. The Zoe platform is a game-changer, and their support team is always ready to help. With dbfb, we’ve saved 40% on costs and now have the connectivity our team needs to succeed. We couldn’t recommend them more highly.”

— Matthew Hummersley, HR Manager, Coventry and Warwickshire Chamber of Commerce

With dbfb, CWCC now has a future-proof mobile solution that keeps their team connected and their costs under control—allowing them to focus on what matters most: supporting businesses across the region.