dbfb > Enterprise solutions

Enterprise solutions

Bespoke solutions - building connections, your way.

When procuring enterprise mobility or outsourcing critical services; like helpdesk support, fulfilment and procure-to-desk – we challenge you to rip up the traditional rulebook. It’s a brave new world.

Staying connected has never been more vital.

More people than ever before are working from anywhere, on any device, at any time. Customers’ expectations are soaring over how and when they can reach you. And, enterprise mobility solutions are evolving at lightning speed.

While the changes may be seen as a challenge, we see them as a great opportunity, when you have the right support.

Traditional suppliers are still peddling outdated packages, rigid contracts and vanilla support – we break the mould.

 

    How we support your business

    We partner with the leading providers and all 4 major UK networks (O2, Vodafone, EE and Three), to cater for your business needs.

    And if those needs change, then we can pivot fast. Our commercial terms are designed to support you, not restrict you and we take the time to understand your business and provide honest and transparent advice that helps you do more, with less.

    Here are some of our most popular Enterprise solutions:

    • Fulfilment

      We take care of the headache when deploying hardware at scale. Our zero touch fulfilment solution includes, accessory attachment, device configuration, dead on arrival checks, imaging and EMM enrolment. The ready to use device will be delivered straight to your door, you won’t have to lift a finger.

      Fulfilment

    • Hardware life-cycle management

      Understanding your IT estate can be tough without the added challenges of Cyber Essentials and compliance. We provide complete lifecycle management of your hardware from procurement, stock holding and warranty swap-outs to decommissioning and recycling.

      Hardware life-cycle management

    • Helpdesk

      Outsourcing your helpdesk has never been easier. We provide a white-label solution allowing you to deliver a game-changing mobility support experience, without the headache of headcount. We don’t operate frustrating IVR’s or automated system, we’re seasoned technology experts focused on first-time resolution.

      Helpdesk

    • Commercial airtime management

      If you’re tied into a contract or would prefer to keep your airtime sims with the network directly, we can still ensure you can make sense of your ITC spend. Our commercial analysts and billing portal will compliment your existing mobile solution perfectly and take care of optimisation on your behalf.

      Commercial airtime management

    • Audit and consultancy

      We provide expert consultancy and project management services for both upcoming and historical projects. Whether you are looking for us to audit legacy estates or require technical resource to project manage complex technology deployments at scale, we’ve got you covered.

      Audit and consultancy

    • Compliance

      Cyber Essentials Plus adds many complexities when securing devices that are mobile and keeping them on the supported OS versions. We can help you towards compliance by automating OS updates on mobile devices and removing the human interaction. 

      Compliance

    How we do it

    We work with you to ensure your bespoke solution is right for you and your business is set up for success.

    Automation

    Connect your IT service desk with ours and remove the human element when managing mobility support tickets.

    Contracted SLA’s

    We back our team to always perform. That’s why we offer a no penalty exit if we consistently do not achieve our usual high standards.

    Performance reporting

    As a Microsoft partner, we utilise their powerful analytics platform, Power BI, to ensure you have valuable data driven insights, to make informed business decisions.

    Security

    Is at the forefront of everything we do. We contribute to enterprise compliance, protect your data, and provide platforms that secure your investments and mobile workforce.

    Seamless connection

    We plug seamlessly into your business with delivery designed to speed things up, not slow things down.

    Flexible terms

    Our commercial terms will allow you to disconnect a proportion of your estate without penalty if your circumstances change, such as you lose a contract, shut down a location, or are faced with redundancies.

    Network choices

    Network isn’t right? You can transfer network provider with us, without penalty, if you have issues with coverage.

    One contract

    We give you access to the UK’s top tier network providers, via one single contract and one simple invoice - you will not lose economies of scale.

    Account development

    We help you maximize your investments, consolidate supply chain, explore cost out opportunities and ensure your managed service is delivering on all fronts.

    Billing & optimisation

    We simplify complicated billing, deploy tools to prevent bill shock and optimize your commercials to ensure you are not overpaying for mobility services.

    Daily network feeds

    We receive information from all four mobile networks daily, this means usage and event alerting is no older than 24 hours

    We understand your challenges

    We know there are many challenges across your teams, and by designing the right solution with you, we can help solve them.

    • Procurement and Finance departments need to manage increasing and unpredictable costs, such as tech upgrades, facilitating hybrid, remote working and security costs.
    • As technology continues to develop, there is increasing pressure for Customer Experience Teams to provide faster service delivery (with the use of technology), while improving the overall quality of service to keep ahead of the competition.
    • With rising cost pressures, IT departments need to manage the increase and frequency of security breaches, and the lack of internal IT resources to resolve the issues, plus the pressure to improve IT & Mobility service delivery across the business.
    • HR teams are facing increased pressures to attract and retain the best people, with the demand for flexible working and the latest technologies being seen as important as salary.
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    Be brave. Get in touch.

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