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How we do it
We do things differently at dbfb.
We don’t believe one solution fits all, that’s why we listen, challenge and work with you to design the right solution to solve your business needs.
Our people make us special.
We hire the best. We take time to carefully handpick our team. We nurture and invest in our talent, to ensure they continue to develop and provide high-quality service.
We’re real people. Our expertise is accessible, and our people are available – giving you the time, support and help you need.
And we listen. We pride ourselves on our ability to listen and understand your needs. We develop the right solution for you, your employees and your budget.
/ Meet the team
- 97.5% customer happiness factor
We've invested in our platforms, so you don't have to.
Our first-class customer portal brings together all of your services, providing visibility and measures for keeping costs low; and a self-service option, if you want it.
We’re always here to help if want to speak to someone directly. Our CRM is centralised in our business, so you won’t be passed from pillar to post – our team has full sight of your account.
We’re able to act quickly, and you won’t be asked your information ‘again and again’. More often than not, we provide a first-time resolution.
We are independent, flexible and brave.
As we are independent, we can carefully handpick who we work with and what solutions we provide our customers. We only partner with tried & tested technology providers, that we trust to exceed the expectations of our customers.
All our solutions can be tailored to suit your business needs, including flexible payment and billing options should you need it.
/ Our solutions
We still believe in old school service values.
We value the long-lasting relationships we build with customers. We love talking to you on the phone, you could say we are a little ‘old school’.
While we prefer to chat to you directly, we understand the world is changing and you expect to communicate how you want, and when you want. Choose how you contact us; whether by telephone, live chat, email or WhatsApp, we’re ready to help.
If you’d prefer not to speak to us, we won’t be offended. We continue to work with customers on automation and API’s to fast-track service and reduce costs, for both of us.
/ Find out more
Be brave. Get in touch.
