Join our team

What we’re looking for?

Job Title: Marketing Content Specialist

Reports to: Marketing Director

Hours: 37.5 per week (Office opening hours 08:00 – 18:00)

Location: Hybrid (2/3 days office per week)

What’s the role?

This is a hands-on marketing role where you’ll be actively delivering key marketing activities across content creation, lead generation, multimedia editing, and social media management. You will be at the heart of our marketing efforts, taking ownership of projects, creating engaging content, and driving initiatives that generate leads and enhance brand awareness.

You won’t be managing a team—you’ll be rolling up your sleeves and doing the work yourself. If you love the idea of crafting compelling campaigns, executing digital marketing strategies, and producing high-quality content, this role is for you.

Key tasks:

• Lead generation: Develop and execute strategies that drive inbound leads through targeted campaigns, email marketing, and SEO initiatives.
• Content creation: Write, edit, and proofread a variety of materials, including blogs, sales collateral, website content, and press releases.
• Photo & video editing: Produce engaging visual content to support marketing campaigns.
• SEO optimisation: Create SEO-friendly content and optimise website pages to improve search engine rankings.
• Campaign management: Plan, launch, and analyse the performance of marketing campaigns, making real-time adjustments to improve effectiveness.
• Social media management: Plan, create, and manage content across all major platforms to grow reach and engagement.
• Stakeholder collaboration: Work with internal departments, suppliers, and partners to ensure consistency and alignment across all marketing efforts.
• Event management: Support the organisation of events, webinars, and exhibitions as part of the marketing strategy.
• CRM management: Use our CRM (HubSpot) to track leads and measure campaign effectiveness.

What will you bring?

Competencies:

• Strong project management skills, with the ability to manage multiple tasks and deadlines.
• Exceptional written and verbal communication skills.
• Highly organised, with great attention to detail.
• Creative and resourceful, with a passion for content creation.
• Strong analytical mindset, with the ability to interpret data and report on campaign performance.
• A proactive attitude, keen to embrace challenges and learn new skills.

Experience:

• 5+ years of hands-on experience in marketing, ideally within a B2B environment.
• Extensive experience in content creation, including writing, editing, and multimedia production.
• Demonstrable experience in lead generation and executing marketing campaigns.
• Familiarity with SEO tools (e.g. SEM Rush), CRM systems (HubSpot preferred), and digital marketing tools.
• Experience using basic photo and video editing software (e.g., Adobe Creative Suite, Figma or Canva).

Qualifications:

• Degree in Marketing, Communications, or a related field (or equivalent professional experience).
• A full clean driving licence is desirable.

What is in it for you?

• A competitive salary
• 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2^nd year
• Pension scheme
• NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses)
• Death in Service (3 x salary)
• Discount scheme on entertainment/shopping/leisure activities
• Personal development plan with dedicated self-development time

Culture & environment:

We believe in working hard, supporting each other, and celebrating success. Collaboration, innovation, and a shared drive to make an impact define our culture. We encourage fresh thinking, value creativity, and always look for ways to improve.

Our fast-paced, dynamic team enjoys what we do and has fun along the way. If you want to be part of a company where your work is valued, your ideas matter, and your contributions make a difference, dbfb is the place for you.

All employees are measured on the following core standards:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

We’re looking for someone who brings:

• Positivity
• Excellent communication
• Adaptability
• Discipline
• Woo (fun!)

What are we looking for?

Job title: IT Project Engineer

Reports to: Head of Technology

Hours of work: 37.5 per week Monday to Friday (Office Opening Hours 08:00 – 18:00)

What is the role?

Key tasks:

As an IT Project Engineer for dbfb you are accountable to the Head of Technology and you will be responsible four main roles:

• Providing onsite support to all managed customers*.
• Ensuring engineering work is completed at the required standard and reviewing projects and implementations and feeding-back to review processes.
• Ensuring customer onboarding, health checks and annual reviews for customers, gathering the appropriate information and identify upsell opportunities.
• Becoming an expert in our main core services as well as working with and learning new applications and services available to differentiate and provide best practice and bespoke solutions for our customers.

*We describe our Managed Customers as;

Connectivity (ADSL to Ultra-Fast), Hosted Telephony, IT, Cloud Services, monitored endpoints.

Engineering Team:

• Manage the maintenance of all IT engineering processes, providing improvements from reviews and recommendations.
• Design and delivery for technical documentation of processes and procedures used throughout normal operations.
• Liaising with the support team to achieve fully managed status for all projects, configurations and implementations.
• Liaising with 3rd parties and ensuring efficiency in resolving issues.
• Providing an escalation path for all internal staff as an onsite presence.
• Identify Gaps in customer technology and carry this through to provide potential solutions.
• Working with the sales and projects teams to ensure projects are delivered successfully.

IT:

• Implement action plans to resolve onsite issues and complete projects to schedule.
• Liaising with the project owner for onsite requirements.
• Assist with server build and installs, configuration, fault finding, network equipment builds and installation.
• Onboarding customers, completing health checks, attending bi-annual reviews and managing your calendar accordingly.
• Liaise with the Support team to ensure equipment is available for external engineer visits.
• Liaising with head of department regarding any recommendations or alternative methods for a successful customer outcome.

Network:

• Assisting with implementing, maintaining, supporting, escalating, and developing, and designing customer and internal use solutions.
• Working and demonstrable experience with concepts of networking, not tied to individual vendors or suppliers.

General:

• Assist, where necessary, with internal IT tasks and services.
• Liaising with Project Managers and ensuring projects maintain momentum.
• Development of the knowledge and skills in network and system administration.
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior Head of Technology to predict future issues or outages.
• Document all actions in accordance with standard company policies and procedures.
• Work with internal and external technical and service teams to create and/or update knowledge base articles and documentation.
• Attending sites often to ensure reliability, knowledge of sites up to date and ensuring our customer experience matches the ethos of the company.
• We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research, including outside of business hours, to ensure their grounding is thorough and properly understood.

What will you bring?

Competencies:

• Effective communicator, with a natural aptitude for dealing with people - able to interact with clarity and professionalism particularly when dealing with less technically oriented colleagues and customers.
• Influential manner to advise on training recommendations to members of staff, regarding skillset, qualifications, and experiences.
• Motivating and inspiring leader. Able to obtain commitment from staff to meet the organisations KPIs and customer SLAs
• Solutions driven, demonstrating customer activist behaviour to design and deliver technical solutions to all sales opportunities identified.
• Diligent and accurate to ensure operational and/or process issues are anticipated and resolved without adverse effects on the customer experience.
• Organised and efficient, able to prioritise workloads appropriately and assess faults and respond or escalate accordingly.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to work on own initiative and in a team, actively seeking ways to improve existing systems, processes and documenting thoughts and ideas.
• Good self-awareness - ambitious to continue training and development, seeking out opportunities to keep in touch with new developments in IT/Networking technologies and methodologies.

Experience:

• A minimum of 24 – 36 months in a Technical Service Management or similar role.
• Understanding of network monitoring concepts and management tools.
• Demonstrable ability in motivating and leading a team
• Proven track record within an IT MSP or Communications environment would be advantageous.

Qualifications:

• Microsoft and/or Cisco qualification
• BSc in Computer Engineering would be advantageous
• Full and clean driving licence.

What is in it for you?

• A competitive salary:
• 22 days holiday
• Extra days leave on birthday
• Pension
• NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses)
• Discount scheme on entertainment/shopping/leisure activities
• Dedicated self-development time

Culture and environment

As an employer, we place great importance on our diverse and collaborative workforce and culture.  We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.

Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Commercially Aware
• Team Working/Collaboration
• Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some of the following strengths: consistency, empathy, communication, woo, restorative, futuristic, responsibility, self -assurance, developer, relator.

What are we looking for?

Job title:  Business Development Executive

Reports to: Head of Business Development

Hours of Work: 37.5 Hours per week, Monday to Friday 8.30am to 5.00pm

Salary: £25,000 basic, with OTE of £40,000

Who we are & what we do

Nationwide B2B telecoms specialists based in Northampton with over 25 years of experience. We provide the best solutions for connectivity, telephony and mobile (and more!) to our well established customer base and future prospects.

We’re real people – expert, professional and fun! We’re a straight-talking team who are intent on finding the best outcome for every customer, and we’re big on our community – improving it & supporting it, matters to us.

What is my Role?

As an outbound Business Development Executive, you will play an essential role in driving sales via booking meetings with potential prospects for your Business Development Manager. Your primary role will be calling cold to warm leads and utilising your outstanding communication skills to effectively convey the benefits of our service to potential prospects.

What support will I receive?

You will have the opportunity to expand your current sales skills. If you are passionate about learning and improving your sales ability then our training programme is for you. We have an outsourced and highly reputable sales trainer who will share techniques to get you to the top of your game. In addition, we will also teach you how you can best manage your diary and time to become the most efficient in your role.

What benefits do I get?

• Full and continuous training
• Excellent commission plan
• 22 days holiday (increased to 25 days in your 2nd year) plus bank holidays and your birthday off
• Pension contribution
• Optional healthcare coverage after probation
• Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time
• Plus lots of different incentives!
• Death in Service (3 x salary)

What will I need to bring?

• Excellent work ethic and drive
• Self-motivated and disciplined
• Minimum of 1 years’ experience in telesales or a service environment
• Experience in a fast-paced environment, would be ideal
• Quick and eager learner
• Evidence of working to and exceeding targets
• Confident communicator, able to confidently and clearly speak over the telephone
• Accurate and diligent in collating data and reporting on call outcomes and pipeline
• Experienced in navigating sales CRM systems

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.

Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

· Customer Focused

· Accountable

· Commercially Aware

· Team Working/Collaboration

· Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some or all of the following strengths:

COMMUNICATION - People who are especially talented in the Communication theme generally find it easy to put their thoughts into words. They are good conversationalists and presenters.

COMPETITION - People who are especially talented in the Competition theme measure their progress against the performance of others. They strive to win first place and revel in contests.

FOCUS - People exceptionally talented in the Focus theme can take a direction, follow through and make the corrections necessary to stay on track. They prioritise, then act.

LEARNER - People who are especially talented in the Learner theme have a great desire to learn and want to continuously improve. In particular, the process of learning, rather than the outcome, excites them.

FOCUS -. People exceptionally talented in the Focus theme can take a direction, follow through and make the corrections necessary to stay on track. They prioritize, then act.

ACHIEVER -. People exceptionally talented in the Achiever theme work hard and possess a great deal of stamina. They take immense satisfaction in being busy and productive.

What are we looking for?

Job title: Service Administrator

Reports to: Service Director

Hours of work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm)

What is the role?

As a Service Administrator, you will be at the heart of our mission to deliver exceptional service. Your role will involve providing essential support and administrative functions to ensure seamless service delivery, working closely with our ‘Delighters’ to keep operations running smoothly while they resolve customer calls on first contact. Your attention to detail and commitment to maintaining efficient processes will be key to our success.

To excel in this role, you should have a keen eye for detail, a strong passion for delivering outstanding service, and excellent communication skills to effectively engage with both colleagues and customers. Your proactive approach and dedication to service excellence will make you an invaluable part of our team.

Key Tasks & Accountabilities

•  Helping customers place orders with dbfb, walking behind the order and providing updates to customer at key milestones
• Providing accurate information to our Procurement team ensuring the correct equipment is ordered at all times.
• Arranging for services to be cancelled
• Organising repairs of customer devices
• Resolving billing queries
• Arranging deliveries / collections
• Resolving delivery queries – including keeping the customer updated
• Updating various internal platforms in line with process
• Checking availability of connectivity services
• Producing Ad Hoc reports for key stakeholders – internal and external
• Providing regular stock reports for key stakeholders – internal and external

What will you bring?

Competencies:

• A tenacious and resilient attitude, with a desire to deliver over and above the customers’ expectations
• Accurate and diligent in collating reports for corporate decision makers, using clear and appropriate business English
• Results focused with a true passion to deliver outstanding results with excellent attention to detail
• Clear and influential communicator, able to provide all contacts with necessary information and within required timescales and can manage challenging stakeholders.

Experience:

•  Evidence of successful execution of business administration functions
• Demonstrable results in working on multiple tasks at a time, while maintaining attention to detail.
• Experienced user of Microsoft Excel
• Previous experience of working within a ticketing platform/shared work queue would be advantageous

Qualifications:

•  GSCE Maths and English Language Grade 5 or above (or recognised equivalent qualification).

What’s in it for you

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us; A competitive salary, Profit share annual bonus, 22 days holiday, extra days leave on birthday, pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time.

Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go!

Culture and environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.
Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.
All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

To continuously develop our internal brand we are looking for someone who will bring to the business Responsibility, Communication & Positivity.

What are we Looking For?

Job title: Project Co-ordinator

Reports to: Head of Operations

Hours of Work: 37.5 per week Monday to Friday (Office Opening Hours 08:00 – 18:00)

What is the Role?

An experienced, motivated, and proactive Project Coordinator with a proven track record in overseeing projects across telephony, mobile, and broadband. Reporting directly to the Head of Operations, you will be crucial in driving project success, managing timelines, and ensuring customer satisfaction across all communication services.

Key Tasks:

Project Coordination and Scheduling:

• Coordinate the deployment of Projects
• Utilise our bespoke CRM system and Smartsheet for scheduling tasks, tracking project milestones, and managing logistics to ensure SLAs are met
• Ensure all Projects are executed efficiently

Customer and Stakeholder Interaction:

• Primary point of contact for customers, internal teams, and external suppliers
• Maintain continuous communication with customers, providing regular updates and managing expectations effectively
• Address and resolve issues promptly, ensuring customer requirements are met according to agreed implementation dates

Ordering and Deployment Coordination:

• Manage the Broadband ordering processes on supplier portals as required
• Schedule and arrange engineer visits
• Handle order rejections, and manage escalations effectively
• Work closely with internal teams to procure, configure, and dispatch hardware

Ordering and Deployment Monitoring:

• Oversee project orders and deployments and report on delays
• Conduct regular review meetings with external and internal stakeholders

What will You Bring?

Competencies:

• Strong verbal and written communication skills with outstanding attention to detail
• Ability to analyse large data sets from multiple sources
• Business acumen to analyse and focus on the essentials, demonstrating sound judgement

Experience:

• Minimum of 2 years’ experience in a Project Coordination/Delivery role – preferably in Telecoms or IT Solutions
• Proven record of coordinating Projects within timescales and budget
• Demonstrable results in managing multiple jobs simultaneously
• Exceptional user of MS Office products, particularly Excel, Smartsheets will also be advantageous

Qualifications:

• Prince II Foundation, ITIL qualified, or ambitious to undertake this training
• A-Level Maths and English Language Grade C or above (or recognised equivalent qualification)
• Full and clean driving licence

What’s in it for You

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us; A competitive salary, Profit share annual bonus, 22 days holiday, extra days leave on birthday, pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time.

Plus, genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go!

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture.  We particularly focus on 5 pillars of success: People, Platforms, Services, Solutions & Sustainability.

Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

Apply now 

Who we are & what we do:

At dbfb, we’re more than a managed service provider—we’re a team that delivers seamless telecoms and IT solutions to businesses of all sizes. From connectivity and mobility to telephony and IT services, we keep businesses running smoothly with tailored, flexible solutions that match their needs and budgets.

We’re chosen by businesses because we listen, offer impartial advice, and deliver expert support without the jargon. Our customers trust us to provide reliable, innovative solutions backed by a professional, fun, and friendly team that genuinely cares about their success. And we don’t just connect businesses—we support our community too.

At dbfb, people are at the heart of everything we do. We recognise strengths, encourage fresh ideas, and thrive on collaboration. If you’re looking for a fast-paced, team-driven environment where you can make an impact and enjoy your work, you’ll fit right in.

Let’s grow, innovate, and succeed together!

What are we Looking For?

Job title: Customer Experience Executive

Reports to: Service Director

Hours of work: 37.5 hours per week Monday to Friday (between our operating hours of 8am to 6pm). Exact working hours to be agreed. 

What is the role?

As a Customer Experience Executive, you will be responsible for providing outstanding customer service and support to our wide range of customers spanning multiple industries, Our culture is focused on the customer experience not average talk times, built on our traditional beliefs where the customer is king (or queen!) and their problem is our problem until resolved.  Striving to always deliver service excellence as a Customer Experience Executive you will predominantly be accountable for providing support (after appropriate training) to end users and assisting them with their mobile phones, tablets, telephone systems and connectivity queries. 

 Key tasks & accountabilities

• Receiving incoming enquiries via phone, email and webchat.
• Providing support and assistance to customers across our entire product portfolio 
• Follow defined triage steps to quickly identify and ultimately resolve issues
• Acting as the advocate for the customer within dbfb ensuring all enquiries are owned until resolved
• Working with key suppliers to ensure dbfb’s delivery standards are adhered to
• Keeping customers fully updated of progress of their order and/or issue at all times
• Updating internal platforms to ensure teammates are fully informed of any tasks you have been working on and steps taken to date
• Utilising monitoring equipment to offer a pro-active support service to managed customers
• Occasional out-of-hours work required to provide on-site support to certain prestigious local customers whilst they host key events (Paid overtime or time off in lieu offered in return)

What will you bring?

Competencies:

• Resolution driven, always striving for a positive response and delivery of options to customer’s telecoms and IT constraints.
• A tenacious attitude with a desire to deliver over and above the customers’ expectations
• Animated personality, who engages 3rd parties in a professional and proficient manner.  Providing assurance that their account is a priority.
• Able to demonstrate a confident and friendly telephone manner
• Possess both strong keyboard and written language skills
• Confident in liaising with all colleagues to meet the customers’ requirements.   Demonstrating customer activist behaviour to always deliver service excellence.
• Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation
• Adaptability to continue to deliver service excellence in a fast-changing environment. Demonstrable results in managing multiple queries at a time.
• Excellent attention to detail whilst taking pride in the service you offer

Experience:

• Competent user of MS Office products, particularly Word and Excel 
• Familiarity of working within a ticketing platform 
• Industry experience within the telecoms or mobile service provider industry would be advantageous 
• Minimum of 3 years’ experience in a Customer Services environment

Qualifications:

• A level Maths and English Language grade C or above (or recognised equivalent qualification)
• NVQ in Customer Services or similar qualification would be advantageous.

What’s in it for you?

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us; A competitive salary, Profit share annual bonus, 22 days holiday (rising to 25 in 2nd year of service), extra days leave on birthday, pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time, 0.5 days per year volunteering time-off.

Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go!

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture.  We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.

Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

To continuously develop our internal brand we are looking for someone who will bring to the business Responsibility, Communication & Positivity.