Don’t let Big Switch Off hesitancy hold you back

The Public Switched Telephone Network (PSTN) has been a reliable friend for global communications for a long time. But as we’re moving towards newer and more flexible options like Voice over Internet Protocol (VoIP), it seems the big switch from PSTN isn’t happening as fast as expected. It has recently been announced that the BT Openreach PSTN switch-off has been pushed back to the end of January 2027. This might seem like a bit of a breather for some, but really, it’s a bit of a missed opportunity for many businesses. Here’s a quick rundown on why jumping onto the VoIP bandwagon sooner rather than later could be a smart move for your business.

Lots of businesses stick with PSTN because it’s what they know. There’s a worry that shaking things up might lead to disruptions, not to mention the upfront costs and the hassle of training everyone up on a new system. But, clinging to this old tech might mean missing out on some benefits that VoIP has up its sleeve.

However, it is important to stress that the old services will still have to be withdrawn eventually (most lines should have transitioned before the new deadline), which is because keeping the old analogue services going would be both extremely expensive (i.e., maintaining a large network to support a minority of users) and highly risky—due to the ancient infrastructure no longer being fully supported or phased out by many manufacturers.

So why switch to VoIP?

Cost savings

VoIP can seriously cut down your phone bills since it runs over your existing internet line. This is especially great for international calls.

Scalability

VoIP is scalable, which means you can add or drop lines as your business grows or shifts, without much fuss.

Enhanced features

VoIP is packed with features like video calls, voicemail-to-email, and call forwarding—all designed to boost your team’s productivity and improve your customer service.

Flexibility

VoIP lets your team plug into your phone system from pretty much anywhere in the world. As more of us are working remotely these days, this flexibility is becoming a necessity.

By switching to VoIP now, you’re not just saving money—you’re setting your business up to adapt more smoothly to future tech. The world’s quickly moving to digital-first solutions, and getting on board now could give your business a boost.

So even though the PSTN cut-off has been delayed, don’t let that lull you into sticking with the status quo. Moving to VoIP is less about keeping up and more about staying ahead. Why not make the switch today and start transforming how your business communicates?

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