Make the best first impression

Messaging on Hold ensures your customers know their call matters. 

We know that providing relevant and engaging messages to your customers, when you can’t get to the phone, enhances their perception of your business, and helps increase repeat customers as well as entice new ones.

Our audio and music-on-hold options, are affordable and offer complete flexibility. Recordings that can be purchased individually, or as part of a subscription if you need ongoing variety, ensuring you can maximise your budget.

Choose from a large selection of persona’s and music options to suit your brand. With professional, high-quality recordings designed to give end-users an experience, instead of a headache.

    Features and benefits of audio and music-on-hold.
    Multi-use recordings

    Our audio recordings can be used for your on-hold music, voicemail, night service and auto attendant, which means your business remains professional at each point of contact with your customers. 

    With a broad range of music and experienced voiceover artists, you can create a wide variety of messages for your business. Whether you need an authoritative corporate tone or a cheerful greeting, music on hold reduces your customers perceived wait times.

    Cost-effective

    We know flexibility is key, so you can refresh your recordings regularly as part of your monthly contract. And its unlimited, ensuring you can change them as often as you need.

    Quick and easy production

    Creating personalised Messaging on Hold couldn’t be simpler! Our online portal gives you ideas on how create your perfect messaging on hold production. You can find tips on how to what to include to keep your callers engaged, listen to music samples and select a voiceover artist, to hear how they work together before you place an order.  It’s so easy to change and order new recordings, and all are delivered within 48 hours. 

    Compatible

    Audio-as-a-Service is compatible with all cloud-based telephone systems, regardless of where they’re hosted.

     
    Visit our Messaging on Hold portal                                                              Get in touch
    • News and resources
      Keep ahead of the game with news, information, how-to-guides and more from our experts.
    • How to write the perfect script
      A short guide to help you create the perfect audio and music on hold scripts for your business.

    Just wanted to say how well our ‘new’ phone system is working. It's totally revolutionised how we work and it is so easy to navigate. Even if we run into problems the Delight team are there with a quick and helpful response.

    Claire, Senior Administrator
    Community Law Service