dbfb > Service to support you

Service to support you

Giving you the time, support and help, when you need it.

We value the long-lasting relationships we build with customers, and we always aim for a first-time resolution. We’re proud of our outstanding managed service provision, including market-leading SLA’s.

We still believe in old school service values.

We’re real people. Our friendly team are full of experience, support, and knowledge. We don’t connect you to an automated system. Every time you call us you will speak with a person who genuinely cares about your business.

While we love to talk to you directly, we understand you may want to contact us via other channels – so you have the choice, whether that’s by phone (our Help Desk is open from 8am-6pm), live chat or email, we’re ready to help.

You can also visit our news and resource centre.

    What to expect from us

    Speak to real people

    You won't be connected to an automated system or be read to off a script. We listen and will provide a solution that works.

    Support ticket service

    An email into our support system is picked up by our team and responded to within 30 minutes as per our market-leading SLAs.

    Customer development

    Your dedicated Customer Development Manager will look after the overall operational delivery of your solution.

    Your customer portal

    Access your billing in real-time, and self-serve should you wish to from your Customer Portal, personalised to you.

    Live Chat available

    We’re available for you to talk to us when and how you wish. If you prefer to speak with us via live chat, we’re here to help.

    Real-time monitoring

    We offer real-time monitoring, by managing alert notifications, analysing data, performance, and service availability.

    • SME solutions

      With the modern working environment continuing to evolve, flexibility is vital for SME’s when buying mobility or outsourcing important services such as Helpdesk Support and IT Services. It’s time to do things your way.

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    • Enterprise solutions

      When procuring enterprise mobility or outsourcing critical services; like helpdesk support, fulfilment and procure-to-desk – we challenge you to rip up the traditional rulebook. It’s a brave new world.

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    • News and resources
      Keep ahead of the game with news, information, how-to-guides and more from our experts.
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    Be brave. Get in touch.

    / Live Chat / Drop us a note / Let's talk / Call me back

    The key thing that stood out compares to other customers service, was the support mixed with the technical. Rather than just staying programmed to third-party protocols or reading a script – Shannon considered my approach and suggested a solution. Top marks!

    David Jacob
    NHBC

    Tim has been really friendly and helpful today – sorted my issue and checked back in with me to see if everything was still working okay.

    Janet, Briggs Equipment