dbfb > Our solutions > Solutions to keep you supported

Solutions to keep you supported

We remove the hassle when it comes to IT support.

Whether you’re looking for helpdesk support, thinking about moving to the cloud, or concerned about security and cyber threats, we’ve got you covered. Our services help growing businesses by removing the hassle when it comes to IT support and decision-making.

We make IT support easy.

We know that keeping up with new technology can be expensive and overwhelming but is vital to the success of your business.

We understand the emotion with IT, especially when it doesn’t work. Our helpdesk team are experts in making IT simple and your call will be answered quickly (usually within 10 seconds), so you can be back up and running again – fast.

Our solutions can be packaged together in a single plan or selected individually, whichever you prefer. Plus we offer a no quibble exit, so if we consistently underperform and don’t achieve our usual high standards, you can cancel your contract with us, without penalty.

Be brave, check out our solutions below and let’s talk.  

  • Unlimited remote support

    You can call, email and Live Chat with us as many times as you like between the hours of 8am-6pm, Monday to Friday. But if we work smart and make your IT estate bulletproof, then you shouldn’t need to.

    Every once in a while, we might need to make a site visit to solve your problem. But if we do, then it’s all-inclusive.

    Unlimited remote support

    We don’t believe in usage caps or limits.
  • Proactive monitoring & health checks

    Before you join us as an IT customer, we’ll perform a health check on your estate. This will confirm what’s performing well and highlight any areas for improvement. Crucially, it will flag up anything that needs urgent attention.

    And we’ll complete annual health checks, to give you peace of mind and to help with budgeting for upgrades in the future.

    Proactive monitoring & health checks

    We’ll tell you when there is a problem with your IT, not the other way round.
  • Consultancy

    While it’s essential for any fast-growing business, developing a comprehensive IT strategy can be a headache. Whether you’re expanding, setting up e-commerce or wanting a better digital experience for customers – we’ll make it happen.

    And if the most daunting part of your next IT project is the migration stage, our team of Project Managers & Coordinators can help reduce potential disruption to your critical IT services. Following a PRINCE2 controlled plan, we’ll ensure the transition to your new solution is a smooth one, every step of the way.

    Consultancy

    Minimise disruption with our strategic planning and project management services.
  • Microsoft 365

    You might be thinking about moving your email services to Exchange Online or implementing Microsoft Teams for collaboration. Or maybe you’re looking to enhance the security and control of your devices.

    Whatever the plan, with Microsoft 365 we’ll help maximise your investment.

     

    Microsoft 365

    Maximise your investment with Microsoft Cloud solutions.
  • Microsoft Azure

    With the soaring cost of data centres, many businesses are migrating to the cloud or hybrid cloud to drive cost savings.

    As a Microsoft Silver Small and Midmarket Cloud Solution Provider, we’re in a perfect position to shape your cloud solution with Microsoft Azure.

    Microsoft Azure

    Drive costs down with a move to Microsoft Azure.
  • Datto

    As Datto Silver Partners, we’re well equipped and trusted to deliver their suite of products to a variety of small and midsize businesses.

    We can deploy, manage and monitor wireless networks, deliver high performance switching, and protect our customers from downtime and data loss with Datto’s comprehensive set of business continuity and disaster recovery tools.

    Datto

    Protect your business with business continuity and disaster recovery software.
  • Fulfilment

    We can take care of your hardware procurement, configuration and management – so you don’t have to.

    Sourcing equipment from a several manufacturers, we’ll match your budget to the very best technology available. And with zero-touch deployment, we’ll configure your devices so they’re ready immediately, without you lifting a finger.

    For added piece of mind, equipment purchased through dbfb comes with life cycle management as standard.

    Fulfilment

    Let us take care of sourcing and managing your hardware.

  • News and resources
    Keep ahead of the game with news, information, how-to-guides and more from our experts.
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  • How we do it
    Our customer portal brings together all of your solutions, providing visibility & measures for keeping costs low; and a self-service option, if you want it.
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Be brave. Get in touch.

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