dbfb > Our solutions > Solutions to keep you talking

Solutions to keep you talking

Whatever solution you choose, we’ll keep you talking.

PSTN (&ISDN), the backbone of the UK’s phone network for decades, will be switched off by Openreach in 2025. We partner with a select few, trusted providers to support you by switching to VoIP ahead of schedule.

We’ve got you covered.

PSTN (&ISDN), being switched off in 2025 is a big change for businesses and homes and it’s bound to creep up on some. That’s why we’re on the front foot.

Before then, BT plans to move all its customers from the old analogue network, over to a fully digital network. So, in 2023 you won’t be able to order new ISDN services and by 2025, every phone line in the UK will be digital with calls being routed over the internet.

SIP-enabled phone systems hosted in your office, a subscription-based service hosted in the cloud, or enabling tools like Microsoft Teams with phone system features – whatever your preference, we can offer the right solution for you.

Be brave, check out our solutions below and lets talk.

  • Cloud phone systems

    Move your phone system to the cloud and you can uncap all the capabilities of leading providers, like Gamma and 8×8.

    Whether your business is single- or multi-site, national or global, one simple monthly subscription gives your business a solution that’s feature-rich and easy to adapt.

    Cloud phone systems

    Unlock the capabilities of the cloud.
  • On premise phone systems

    Phone systems hosted on premise (in other words, at your office) can provide a secure and low-cost alternative to hosting in the cloud.

    Reduced operating fees, a platform that can be easily integrated with other systems, and total control over your data make on premise hosting the perfect option for highly regulated industries, like healthcare and finance.

    On premise phone systems

    Secure a low-cost cloud alternative.
  • Cloud Contact Centre

    Customers today expect to be able contact any company, on their terms, whenever and however they want. To meet this demand, you need the right solution. A cloud contact centre will combine all your customer contact channels; that’s voice, email, web chat and social; into one single queue for your agents.

    They also help pinpoint precisely where your team might need training; and help you plan for peak times, so you’re ready to deliver outstanding customer service.

    Cloud Contact Centre

    Centralise and combine your customer contact channels.
  • Audio-As-A-Service

    We know your business needs to manage incoming calls professionally and on brand at every turn.

    That’s why we offer you Audio and Music on Hold options, with recordings that can be purchased as part of a subscription, giving you unlimited recordings to ensure ongoing variety.

    Find out more 

    Audio-As-A-Service

    Keep your audio professional and on brand.

  • News and resources
    Keep ahead of the game with news, information, how-to-guides and more from our experts.
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  • People are at the heart of dbfb
    Our straight-talking team are intent on finding the right solution for you. And we’re big on our community – improving it & supporting it matters to us.
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Be brave. Get in touch.

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Just wanted to say how well our ‘new’ phone system is working. It's totally revolutionised how we work and it is so easy to navigate. Even if we run into problems the Delight team are there with a quick and helpful response.

Claire, Senior Administrator
Community Law Service