Real people. Managed technology. Service that still matters.
dbfb is a Northampton-based managed service provider bringing connectivity, cloud communications, mobile, IT and workplace technology together for SMEs, enterprise businesses and public sector teams across the UK.
The technology matters, but so does the service around it. Customers get one team that understands how their services connect, takes ownership when something changes and stays close as their business moves forward.
more than technology
Most businesses do not need more technology suppliers to manage. They need fewer moving parts, clearer ownership and a practical way to keep everything working together.
Connectivity, cloud communications, mobile, managed IT and workplace technology can all sit within one relationship. That joined-up view makes everyday management easier and gives customers a clearer route for support when a problem crosses more than one service.
Being independent also gives us room to compare different networks, platforms and technology partners. The starting point is what people need to do, where they need to work and what is getting in the way - not a single product that every customer has to fit around.
DBFB IN NUMBERS
A few numbers that show what matters to us: long-term relationships, responsive service and giving something back as we grow.
our journey
Built for change.For more than 27 years, dbfb has evolved alongside the technology our customers rely on.
From our beginnings in mobile to a wider managed technology business, each stage of our journey has been shaped by growth, new ideas and a constant focus on better service.
What has stayed the same is our approach: understand what customers need, bring the right services together and support them properly over the long term.
These are the moments that made us who we are today.
MEET THE TEAM
Technology does not look after customers by itself. People do. Behind dbfb is a team of engineers, service specialists, account managers, project leads, consultants and operational teams who keep customers connected, supported and moving forward.
Some solve problems when something goes wrong. Some design, install and manage the technology behind the business. Others help customers understand what they have today and plan what comes next. Together, they bring the knowledge, ownership and care that make the service feel different.
Sarah maintains our ISO processes and internal audits maintaining the document library administration of our LMS, including course creation and setting.
Service people feel
We don’t pretend nothing will go wrong. Technology fails. Connections drop. Devices break. Platforms have bad days.
What we do promise is that you won’t be left dealing with it alone.When something goes wrong, you need a team that picks it up, owns it, keeps you informed and works with urgency to get your people moving again.No hiding behind suppliers. No passing the problem around. No disappearing once the ticket is logged.That is the standard we hold ourselves to.
Because the real measure of a technology partner is not how they behave when everything is working. It's how they respond when it isn’t.
One team takes responsibility for finding the cause and moving the issue forward, even when more than one service, platform or supplier is involved.
The impact on people and the business shapes the priority, so the issues causing the greatest disruption receive attention quickly.
Clear updates explain what is happening, what is being done and what comes next, without leaving customers to chase for information.
Support continues beyond the first diagnosis, with ownership maintained until there is a clear route forward and people can get back to work.
why dbfb
Technology problems rarely respect supplier boundaries.
A call drops. Is it the phone system, the device, the WiFi or the internet connection? Mobile stops working. Is it the network, SIM, device or security setup? You shouldn’t have to work that out before asking for help.
Bringing more of your technology together gives one team a wider view of what is happening and where the problem might sit. Fewer suppliers to chase. Fewer bills and portals to manage. Less of the usual “not us, try them”.
One partner. More technology. Less complexity.
Bring connectivity, cloud communications, mobile, managed IT and workplace technology together, so one team can see how the services connect and where a problem might sit.Y
ou get a clearer route for support, while your internal teams spend less time working out which supplier owns what.
Choice stays open across different networks, platforms and technology partners, rather than forcing every customer into the same setup.
The options are compared around your people, locations and systems, helping you choose technology that genuinely fits the way your teams work.
One UK-based service team supports all your dbfb services, making it easier for you, your internal teams and your end users to get help without being passed around.
With 80% of issues resolved at the first point of contact, the focus is on solving problems faster—not simply answering calls quicker.
Reporting, customer portals and regular reviews make it easier to see what you are using, how services are performing and what they cost.
That gives your teams useful information to act on, without pulling together separate reports from different suppliers and systems.
You should not have to explain your setup from scratch every time you need support or want to make a change.
Dedicated account management keeps your services, priorities and future plans in view, helping everything remain useful as your business moves forward.
FAQS
